Shipping Terms
Last updated: December 15, 2025
Thank you for shopping with Charpie. This Shipping Policy explains how orders are processed and delivered for purchases made through https://charpierov.com.
1. Shipping Carriers
We ship our products primarily via DHL Express to ensure fast, reliable, and trackable international delivery.
In certain cases such as battery shipping, alternative carriers like UPS may be used depending on destination, shipment size, or local regulations.
2. Shipping Destinations
We ship to most countries worldwide.
If your destination is not available at checkout or if you require shipping to a remote or restricted area, please contact us before placing an order.
3. Order Processing Time
Underwater ROV Orders are typically processed within 2-3 weeks after payment confirmation unless else informed.
Accessory Orders including subsea cameras are typically processed within 1–3 business days once payments confirmed.
Processing time may be longer for:
Custom-built or configured underwater ROVs
Large or high-value equipment
Orders requiring export documentation
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
We do not ship on Sundays – your order will ship the following Monday (if all items are ready for dispatch).
4. Estimated Delivery Time
Estimated delivery times after dispatch:
- Asia: 2–5 business days
- Europe: 3–7 business days
- North America: 3–7 business days
- Other regions:5–10 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier delays.
5. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Product type
For large underwater ROV systems or bulk orders, shipping costs may be quoted separately.
6. Customs, Duties & Taxes
International shipments may be subject to:
Import duties
Customs clearance fees
Local taxes (VAT, GST, etc.)
These charges are not included in the product price or shipping fee unless explicitly stated and are the responsibility of the customer.
Charpie is not responsible for delays or additional charges caused by customs authorities.
7. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for:
Delays caused by incorrect or incomplete addresses
Shipments returned or lost due to address errors provided by the customer
Additional shipping fees may apply for re-delivery.
8. Tracking & Delivery
All shipments include DHL tracking OR UPS
Tracking details will be sent to your registered email address
A signature may be required upon delivery for high-value items
9. Damaged or Lost Shipments
If your order arrives damaged or appears lost:
Notify us within 7 days of delivery
Provide photos of the packaging and product
Do not discard the original packaging until the issue is resolved
We will work with DHL to investigate and assist with a replacement or solution where applicable.
10. Restricted Items & Export Compliance
Certain underwater equipment may be subject to export controls or local import restrictions.
Customers are responsible for ensuring that purchased products comply with the laws and regulations of their destination country.
We reserve the right to cancel or delay shipments that cannot be legally exported.
11. Contact Us
For shipping inquiries or special shipping requests, please contact our shipping colleagues at support@charpierov.com